Support

Getting help

What you need

macOS 15 or later, on a Mac with Apple silicon — an M1 or newer. Hoogbench does not run on older Intel Macs, because the tests are written for what Apple silicon chips actually do.

Common questions

Does Hoogbench upload my results?

No, and it has no way to. The app contains no code that can use the internet, and macOS does not give it permission to use the internet either. There is no account, no sign-in, no tracking, no crash reporting, no advertising, and no code from anyone else.

Your results are kept in the app's own storage on your Mac. Deleting the app deletes them. A result leaves your machine only if you export it yourself, to a place you chose.

What does a score of 1000 mean?

1000 points is a fixed, published speed — a table of round numbers, not a particular computer. A Mac that reaches exactly those speeds scores 1000, and one that is twice as fast scores 2000. There is no maximum and no reference computer that ages badly.

Why isn't my multi-core score twelve times my single-core score?

Because your Mac is not twelve times faster with every core running. Efficiency cores are slower than performance cores, and all of them share the same memory, so the real figure is always below the number of cores.

The multi-core score is measured against the same single-core speeds, so when the app says 7.4× single-core, that is a fact about your Mac and not something the maths invented.

My scores change between runs. Is that normal?

Small changes are normal. Large ones mean something else was using the Mac at the same time. Hoogbench keeps the fastest of many runs rather than the average, because anything else competing for the machine can only ever make a run slower, and it tells you when a section varied enough that the score may be too low.

For a number you can compare: close other apps, leave the Mac alone for the fifty seconds, and keep it plugged in if it is a laptop.

The comparison panel says there are no other Macs.

The list of Macs to compare against is built into the app and grows with each update, rather than being downloaded. You can also run Hoogbench on a second Mac, export that result and import it here — the two then appear side by side.

What is in an exported result?

A description of the hardware — model, chip, number of cores, memory, graphics — along with the scores and the version of the test suite. It contains no serial number, no identifier, no device name and no account.

Can I change the language, or use light mode?

Yes to both. Hoogbench is translated into twelve languages and has its own language setting, so you can use it in one language without changing the rest of your Mac; that one takes effect when the app restarts. Light or dark is a button in the toolbar and applies straight away.

Why is there no storage or heat test?

Both are wanted, and neither is in this version. Every test in Hoogbench gives the same answer each time it runs on the same Mac, and a test that cannot manage that would make the whole number less trustworthy. They go in when they can meet that standard.

Refunds

Purchases are handled by Apple, so refunds go through Apple at reportaproblem.apple.com. If something is wrong with the app, please write in as well so that it can be fixed.